AARO Support

AARO Support

AARO Support is the customer’s guide to AAROs service organisation. We ensure that all our products deliver the highest level of service.

AARO Service Center – online product support 24/7

AARO Support is your helping hand when a product is not functioning properly. No matter what your problems are in your closing process, you are welcome to contact our support who are always there to assist you.

We provide round-the-clock online product support via our support portal AARO Service Center, and a live chat platform.

You send your requests for support to AARO Service Center and can follow their status there.

A single point of contact for each request – your Case Manager

Your request for support will be managed by a Case Manager, whose task is to provide you with a solution. Each Case Manager is responsible for your support request throughout the process until it has been resolved. Having a single contact person ensures a smoother process and clearer dialogue.

The AARO Service Center provides self-service access to a knowledge base. This includes:

  • product manuals.
  • known issues & release notes.
  • technical instructions.

Via AARO Service Center, you are also able to:

  • contact your account manager.
  • make an appointment with a consultant.
  • book an upgrade.
  • ask about, or book, a course.
  • give us feedback on whatever you want.

And don’t miss:

» AARO Consultancy
» AARO Closing Services