Global Support – 24/7 product support online
Aaro Systems Global Support provide support to help you as customer towards your defined Service Level Agreement (SLA), and ensures that you will receive the highest levels of service, regardless of which of our products you use, or which version. We provide 24/7 product support online via our case management system or via chat.
Our self-service support portal provides you with immediate access to the material you need to solve your issue, via a vast knowledge library and a 24/7 online support case system.
Here you find:
- ✅ Manuals
- ✅ Knowledge base
- ✅ Technical whitepapers
Our support organization maintains high levels of quality and availability so that you as customer receives fast, professional and cost-effective service, no matter where in the world the need for support may arise.
According to our standard agreement, all our customers have the right to support at our base level, it is also possible to supplement this with a specific agreement for extended support.